Responsive recruiter

Benefits:

Life Insurance
SD Retirement
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

Faulkton Area Medical Center is looking for a detail-oriented, people-focused professional to join our team as a Patient Registration & Outpatient Scheduling Specialist.

If you enjoy helping others, thrive in a fast-paced environment, and take pride in accuracy and organization, this role plays a key part in creating a positive patient experience from the very first interaction.

Position Overview

This role supports both hospital and clinic operations by coordinating patient access, including:

Patient registration
Insurance verification and authorizations
Outpatient scheduling

You’ll help ensure patients are accurately registered, properly scheduled, and well-informed before receiving care

What You’ll Do

Register patients for hospital and clinic services
Verify demographics, insurance, and eligibility
Schedule appointments for lab, imaging, therapy, and other services
Obtain and manage prior authorizations
Provide clear instructions to patients regarding appointments and preparation
Serve as a liaison between patients, providers, and care teams
Assist patients with questions related to appointments, insurance, and financial responsibility
Maintain accuracy and compliance in all patient information and documentation

What We’re Looking For

High school diploma or GED
Strong customer service and communication skills
Excellent attention to detail and organizational abilities
Ability to multitask and work independently in a fast-paced environment
Reliable, accountable, and team-oriented
Comfortable working with the public both in person and on the phone
Basic computer, typing, and math skills
Commitment to maintaining patient confidentiality (HIPAA compliant)

Preferred Experience (Not Required)

Patient registration, scheduling, or healthcare front office experience
Familiarity with insurance verification and prior authorizations
Knowledge of Medicare, Medicaid, or VA Community Care
Experience with EMR systems (Cerner/Oracle) or rural healthcare environments

Why Join FAMC?

At Faulkton Area Medical Center, we are proud to serve our community with compassionate, high-quality rural healthcare. Our team values collaboration, professionalism, and making a difference in the lives of the patients we serve every day.

Compensation: $18.00 - $23.00 per hour

Faulkton Area Medical Center is an independent, non-profit, 12-bed Critical Access Hospital and Rural Health Clinic. We are located along SD HWY 212 in Faulkton, SD serving a diverse population of 3,000 within a 60 mile radius. FAMC is one of the few independent hospitals left in the state of South Dakota. We offer a wide range of services to all ages. Our hospital is also designated by the state as a Level V trauma receiving facility.

Employees of FAMC are our greatest assets from the housekeeping department to our medical and executive leadership. We offer competitive wages, excellent benefits, and lucrative time off banks. We also understand life happens and how important family is which is why our scheduling models allow for that coveted work-life balance. Education is very important. We require staff to have various life support certifications which is why we have internal instructors to help achieve those credentials. We even will consider assisting with student loan reimbursement and continuing education expenses. Here at FAMC, employees are not just numbers but respected and valued professionals. Our COMPASS model promotes a culture of nurture, skill, engagement, and willingness - conduct you can expect from your coworkers and leadership.

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Modern facility complete with state-of-the-art equipment

On site training for BLS, PALS, ENPC, TNCC, and ACLS

Employee Benefits

Employees who work 30 hours or more a week qualify for the full benefit package. Those who work 20 or more hours per week will participate in retirement and paid time off. Those who work less than 20 hours per week may accrue and earn paid time off.

Wellmark Blue Cross and Blue Shield Health Insurance

For employees working 30 or more hours per week, the single employee premium is 100% covered by FAMC. Employee has the option of choosing the low or high deductible health plan. The high deductible health plan includes a Health Savings Account. Employee will be covered the first of the month following 30 days of full-time employment.

Aflac Supplemental Insurance

Supplemental plans such as short/long-term disability, accident, critical illness, cancer, vision, dental, and more available at the employee's expense. Premiums may be deducted either pre or post tax depending on plan.

Kansas City Life Insurance

A basic, term life insurance policy of $15,000 is given to all full-time employees working 30 or more hours a week. Additional voluntary life insurance for employee, spouse, and/or dependents is available at the employee's expense. No underwriting is required upon initial enrollment.

Paid Time Off

Includes separate banks for vacation, holiday, and sick time. Time accrues based on hours worked. Holiday and sick time can be used as soon as it is earned. Vacation accrues but will not be earned to be used until completion of 6 months of employment. Over 200 hours may be accrued during the first 12 months of employment. Sick time may be used for employee or to care for spouse, parent, or dependent child.

Optilegra Vision Membership Plan

Vision membership plans for employee and spouse/dependents are available at the employee's expense. There are three different plan options available: Silver, Gold, and Platinum.

South Dakota Retirement

For employees working 20 or more hours per week, participation with the SD Retirement system is mandatory. Employee's contribution is 6% and FAMC matches that contribution on a pre-tax basis. Employees are considered vested after 3 years of employment. SDRS offers retirement education and additional supplemental retirement options.

Delta Dental of South Dakota

Dental plan for employee and spouse/dependents is available at the employee's expense. The plan covers a high percentage of diagnostic and preventive services and portions of endodontics and periodontics, major services and orthodontics.

Education and Student Loan Reimbursement

FAMC provides in house instruction and certification for the following: BLS, ACLS, PALS, ENPC, and TNCC. Medical Staff host multidisciplinary quarterly education sessions with Coffee, Donuts, and Codes. Student loan reimbursement options are available for most positions through facility and state programs (approval and acceptance required). South Dakota programs include RHFRAP and SLRP. Federal programs include NHSC and Nurse Corps. FAMC is also a Build Dakota Scholarship industry sponsor.

Additional Perks

Employee Discount on FAMC Emergency Room Copay, COBRA, Worker’s Compensation, Identity Theft Protection, Business Travel Expenses Reimbursement, Discounted FAMC Wellness Programs, 24 HR Access to Exercise Equipment in Therapy, Avera Employee Assistance Program (EAP), Flexible Scheduling for Work-Life Balance, Popcorn Thursdays, Employee Sunshine Committee